Who We Are:
Loon Games is a casual game development company making games for the web and mobile. In this policy, Loon Games Pvt Ltd shall be referred to as “Loon Games”, “We”, “Us” and “Our”. Feel free get in touch with us using the contact form on our website in case of further queries.
Information we collect:
• First name and Last name
• Profile picture or its url
• Your unique identification number
• The unique identification number of your friends
• Login username and / or email address provided by you
• Your physical location and that of your access devices
• Your gender
• Your birthday
Information we collect from you directly
We may allow you to "register" with us directly or using an external authentication option like Facebook Connect. Your public profile may be visible to other users of our service. Passwords used to access third party applications or services shall not be stored by us. We may collect mobile device identifiers including MAC address and IP address. We may collect the name that you have associated with your mobile device, device type, telephone number, country and any other information that you choose to provide such as user name, geographic location or email address. We may also access your contacts to enable you to invite friends to join you in the service.
If you purchase a license to use in-game virtual currency or virtual items directly from us, we will collect the billing and financial information necessary to process your charges which may include your postal and email addresses. We may also receive the billing and payment information that you provide when your purchase is processed by another party such as Apple (for in-app purchases). Please note that purchases of third party credits or currencies may also be subject to additional policies.
Customer Support Correspondence
When you approach our customer support team, we will collect and store the contact information that you provide (generally your name and email address), information about your game play or activity on the service and your unique user identification number. We will also store the correspondence and any information contained within.
Technical and Usage Information
When you access our websites or play our games, We collect (i) certain technical information about your mobile device or computer system, including MAC Address, IP Address and mobile device ID; and (ii) usage statistics about your interactions with the Service. This information is typically collected through the use of server log files or web log files (“Log Files”), mobile device software development kits and tracking technologies like browser cookies to collect and analyze certain types of technical information. Some of the cookies the Service places on your computer are linked to your user ID number(s).
HOW WE COLLECT INFORMATION ABOUT YOU
We may collect information about you in any one or more of the following ways:
Information about Players and Play
When you play one of our games, we collect and store certain information that you provide directly or through another third party that is offering our game(s). To provide a richer game play and social experience, We also collect information about your play and interaction with other players and the Service. The bulk of this information is collected and stored through the use of Log Files, which are files on our web servers or generated on your mobile device that record actions taken on our games and websites.
You may be able to take part in certain activities on our websites or games that give you the opportunity to communicate or share information not just with Loon Games, but also with other users of our Service. These include: • participating in player forums and message boards
• posting public comments to other users' profiles or gameboards
• sending private messages or invitations to other users, either directly on our websites or to their e-mail accounts
• chat with other users
• posting photos
We may record and store archives of these communications on our servers to protect the safety and well being of our users and our rights and property in connection with the service. You acknowledge and consent to the recording and storage of such communications for these purposes.
Cookies and Automated Information Collection
We may collect or receive information from other sources including (i) other users who choose to upload their email contacts; and (ii) third party information providers. This information will be used to supplement your profile - primarily to help you and your friends connect. It will be combined with other information we collect.
HOW WE USE THE INFORMATION WE COLLECT
In general, we collect, store and use your information to provide you with a safe, smooth, efficient, and customized experience. For example, we may use information collected from you in any one or more of the following ways: • To create your game accounts and allow play of our games
• To identify and suggest connections with other users
• To enable user-to-user communications
• To provide technical support and respond to user inquiries
• To prevent fraud or potentially illegal activities, and enforce our Terms of Service
• To deliver and target advertising
• To notify users of in-game updates
• To o provide in-game leader boards and promote in-game player achievements
• To solicit input and feedback to improve our products and services and customize your user experience
• To inform users about new products or promotional offers
• To engage in commonly accepted practices, such as contacting you at the email address we have on file if you are a potential winner in a sweepstakes
One important use of your information is communication. If you have provided your e-mail address to us, we'll use it to respond to (i) customer support inquiries, and (ii) keep you informed of your in-game activity, including comments from friends, notifications about in-game status as well as notifications of gift and other requests. Some messages, such as invites for friends to join you in a game, may include your name and profile photo. We may also send promotional e-mail messages and promotional SMS messages ("Promotional Communications") directly or in partnership with parties other than us. Each Promotional Communication will generally offer recipients choices about receiving additional messages.
SHARING OF YOUR INFORMATION
We will share your information (in some cases personal information) with third parties in the following circumstances:
Third Party Service Providers
We will provide your information to third party companies to perform services on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service and to assist us in our marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on our behalf.
Friends and Other Players
The Service supports and may encourage interaction among players. In most of our games your SNS friends will see your name, profile photo and descriptions of your game activity. In many of our games friends and other players will be able to see your game profile, which may include your name or a “game name” and your profile photo, which in certain cases can reveal your unique identification. Other players may also be able to send you game requests or even friend requests through the related communication channels.
Advertising of Third Party Products and Services
Loon Games or their purchase pages may display an "offer wall" that is hosted by an offer wall provider. The offer wall allows third party advertisers to provide virtual currency to users in exchange for interacting with an advertisement or for completing a marketing offer that may include signing up for an account with one of those advertisers. These are not offers made by us. These offers may be displayed to you based on certain technical information, such as your geographic area or anonymous demographic information. After clicking on one of these advertisements, you will no longer be on a site hosted by us or a partner. To properly credit user accounts and to prevent fraud, a unique identifier, in some cases your unique identification number will be shared with the offer wall provider. Safety, Security and Compliance with Law Your information, and the contents of all of your online communications (including without limitation chat text, voice communications, IP addresses and your personal information) may be accessed and monitored as necessary to provide the Service and may be disclosed: (i) when we have a good faith belief that we are required to disclose the information in response to legal process (for example, a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations (iii) where we believe that the Service is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect the rights or property of Loon Games.
Sale or Merger
In the event that Loon Games undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, We may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to our privacy practices occur as a result of the business transition, we will notify you and other of the business transition prior to transferring your personal information.
OUR POLICIES CONCERNING CHILDREN
Our websites and games are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children. Children under the age of 13 should not use our websites or games at any time. In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take reasonable measures to promptly erase such information from our records.
YOUR SHARING AND MESSAGING OPTIONS
If you play our games at a third-party SNS, we will be able to access and store profile and other information about you as described above. The categories of information you share with us will depend, in part, on the permissions you grant. We do not offer an "opt out" option for specific fields where you access and play the game(s). Opting out of Promotional Communications You can choose to opt out of receiving additional promotional e-mails from us by clicking on the "unsubscribe" link in any such e-mail. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or e-mail preference change will be processed promptly, and in no event longer than 10 business days. Opting Out of Other Communications When you install our apps on your mobile device you can choose to receive push notifications. You can turn off push notifications by visiting the “options” or “settings” page within the relevant game. You may also receive local notifications. You can turn off local notifications by visiting the “options” or “settings” page within the relevant game. Note that if you opt-out of our Promotional Communications or other forms of communication, we may still e-mail or communicate with you from time to time if We need to provide you with information or if we need to request information from you with respect to a transaction initiated by you or for other legitimate non-marketing reasons.
SECURITY OF YOUR INFORMATION
We implement reasonable security measures to protect the security of your information both online and offline, and We are committed to the protection of customer information. While we take reasonable precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, We have procedures and security features in place to try to prevent unauthorized access.